Refund Policy

Ordylo is online software (SaaS) sold as recurring subscriptions (monthly or annual). This policy describes our refund terms. Card payments are processed by Paddle, our Merchant of Record.

1. 14-day money-back

If you're not satisfied, you can request a full refund of the first payment of a new subscription (monthly or annual) within 14 days of that payment. We then cancel the subscription and refund you.

2. Free trial

A free plan and a trial period let you evaluate Ordylo without a credit card before any payment. You only pay when you choose a paid plan.

3. Cancel anytime

You can cancel your subscription at any time. Cancellation stops future renewals; you keep access to your plan until the end of the period already paid for. You won't be charged afterwards.

4. Beyond 14 days

After the 14-day window, payments for the current period are non-refundable and already-billed renewals are not refunded on a pro-rata basis, except where required by mandatory law or explicitly agreed by us. You can always cancel to stop being billed.

5. How to request a refund

Email us at support@ordylo.com with your account email. We handle requests within a few business days. Refunds are issued by Paddle to the original payment method (typical bank processing time: 5–10 business days). For card payments, you can also contact Paddle directly via the receipt emailed to you.

6. Bank transfer payments

For subscriptions paid by bank transfer, the same principles apply (14 days on the first payment); refunds are made by transfer to the originating account.